Returns & Exchanges

At East End Cellars, we strive for excellence in every bottle, but if you are not completely satisfied with your purchase, we offer a straightforward return process for damaged or incorrect items within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a photo of the item if it arrived damaged or incorrect.

• 2.
  Await Approval

  Our cellar experts will review your request within 48 hours to confirm the return eligibility based on our quality standards.

• 3.
  Secure Packaging

  Carefully repack the items in their original shipping materials to ensure the bottles are protected during transit back to our warehouse.

• 4.
  Receive Refund

  Once we receive and inspect the returned goods, we will issue a full refund or exchange to your original payment method.