Frequently Asked Questions
Everything you need to know about shopping at East End Cellars
How long will it take for my order to arrive?
We offer standard and express shipping options. Standard delivery typically takes 3-7 business days, while express delivery arrives within 1-3 business days depending on your location.
Do you ship internationally?
Currently, we only ship to addresses within the country to ensure the quality and safety of our products during transit. We hope to expand our shipping zones in the future.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unopened condition. Please contact our support team to initiate a return or exchange.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Are your products authentic and quality-guaranteed?
Absolutely. We source all our products directly from authorized distributors and manufacturers to ensure that every item you receive is 100% authentic and of the highest quality.